ChamilaDigital
LEGAL

Terms and Conditions

Draft

Version: draft for review, 30 September 2026

Draft — these terms are not final yet. Items in [brackets] and terms marked “Needs decision” are still being confirmed.

1. Who we are and what these terms cover

  1. 1.1These terms apply to all services provided by ChamilaDigital, a brand of Websprobe (Pvt) Ltd, Sri Lanka ("we", "us"), to the client ("you").Needs decision
  2. 1.2The services, prices and what is included in each package are listed in our current price list or in the written quote sent to you.
  3. 1.3By paying an invoice or confirming a quote in writing (including by WhatsApp or email), you accept these terms.

2. Fees and payment

  1. 2.1Monthly package fees are paid in advance, at the start of each billing month.Needs decision
  2. 2.2One-time services (setup, Strategy Reset, recovery) are paid in full before work starts, unless a written quote says otherwise.
  3. 2.3If a payment is more than [7] days late, we may pause work and ads management until it is paid.Needs decision
  4. 2.4Prices are in Sri Lankan Rupees (LKR). Any applicable taxes are added as required by law.

3. Ad spend

  1. 3.1Ad spend is separate from our fees. You pay Meta directly, using your own payment method on your own ad account.
  2. 3.2We are not responsible for charges made by Meta, including charges caused by Meta's billing systems or by other people with access to your account.
  3. 3.3We agree the monthly ad budget with you and do not raise it without your approval.

4. Term and cancellation

  1. 4.1Monthly packages have a minimum term of [3 months].Needs decision
  2. 4.2After the minimum term, either side can end the service with [30 days] written notice.Needs decision
  3. 4.3Fees already paid for a month that has started are not refunded.
  4. 4.4We may end the service immediately if you ask us to run ads that break Meta's policies or the law, or if an invoice stays unpaid.

5. Account ownership and access

  1. 5.1You own your Business Manager, ad account, Pages, Pixel, audiences and data at all times.
  2. 5.2We work through partner access in Business Manager. We never ask for your passwords or login codes.
  3. 5.3When the service ends, you can remove our access. Nothing you own stays with us.

6. Your responsibilities

  1. 6.1Give us the access, product information, prices and materials we need, on time.
  2. 6.2Reply to approval requests within [2 working days]. Delays on your side move our delivery dates.Needs decision
  3. 6.3Make sure your products, services and claims are legal and that you hold any certificates or registrations your business needs. You are responsible for the accuracy of product claims you give us.
  4. 6.4Reply to customer inquiries from ads quickly. Results depend on how fast and how well inquiries are handled.
  5. 6.5Only give us customer lists (phone numbers or emails) for people who agreed to hear from your business.

7. Creative work

  1. 7.1Each package includes the number of advertising concepts listed for that package. 1 concept = one ad angle, delivered as a static ad in feed and story sizes, with 2 headline or copy variations.
  2. 7.2Each concept includes up to [2] rounds of revisions. Extra revisions, concepts, videos or shoots are quoted separately.Needs decision
  3. 7.3Unused concepts do not carry over to the next month.
  4. 7.4After full payment, you own the final creatives made for you. We may show your results in our portfolio only with your permission, and without your name if you prefer.

8. Results and Meta policies

  1. 8.1We do not guarantee sales, leads, costs or any other result. Ad results depend on Meta's systems, your offer, pricing, competition and how inquiries are handled.
  2. 8.2All ads are subject to Meta's review and policies. Meta can reject ads or restrict accounts at any time.
  3. 8.3If Meta restricts your ad account or Page, we help you through Meta's official review process. We cannot guarantee Meta's decision.

9. Setup, protection and recovery services

  1. 9.1Setup services cover the scope listed for each setup package. Full Setup covers 1 website, 1 Pixel and up to 5 standard events. Extra platforms or events are quoted separately.
  2. 9.2Recovery and protection work follows Meta's official processes. The outcome depends on Meta's review and cannot be guaranteed.

10. Confidentiality

  1. 10.1We keep your business information, numbers and customer data confidential and do not share them with anyone without your permission.

11. Liability

  1. 11.1Our total liability for any claim is limited to the fees you paid us in the [1 month] before the claim.Needs decision
  2. 11.2We are not liable for lost sales, lost profit, Meta account restrictions, or problems caused by Meta, third-party platforms or information you gave us.

12. Changes and governing law

  1. 12.1We may update these terms. Changes apply from the next billing month and we will tell you in writing before they apply.
  2. 12.2These terms are governed by the laws of Sri Lanka.